The Village of Glen Ellyn is seeking qualified candidates to fill a temporary, seasonal Permit Clerk position to provide day-to-day administrative support to the Community Development Department on building permit and code enforcement matters. Under the supervision of the Building Coordinator, this position provides excellent customer service to the public, government agencies and Village departments regarding the application of Village building & zoning codes and issuance of building permits for residential and commercial projects. In addition to typing, filing, and scheduling, this position will perform related office duties, including record keeping, and assisting with a variety of special projects.
ESSENTIAL FUNCTIONS:
- Verify permit applications for completeness; communicate with applicants to request additional information or clarify details.
- Input data into permit tracking system; distribute submittal documents appropriate Village departments and consultants for review.
- Track status of reviews and required submittals, issue permits.
- Review and issue basic over-the-counter permit applications (examples include but are not limited to furnace, A/C, water heater, roofing, fences, and other simple permits).
- Calculate permit fees and input required deposits, process payments.
- Manage, respond to and/or re-direct incoming telephone calls to appropriate staff members.
- Respond to inquiries from residents, business owners, and contractors in person, by phone, and via email about Village codes and regulations, building processes, inspection requirements, and code enforcement.
- Process refunds for deposits and close projects by updating all tracking records and files.
- Prepare closed project files for scanning.
- Scan project files.
- Schedule inspections.
- Research and respond to Freedom of Information Act (FOIA) requests.
- Follow up with customers on expired permits and occupancies to issue extensions and charge fees.
- Maintain building permit paper files and electronic files.
- Maintain accurate records; determine status and next steps on projects.
- Compile, calculate and prepare monthly department reports that summarize Community Development activities, prepare Milton Township Permit Reports, US Census Reports and other ad hoc reports as necessary.
- Collaborate with other Village departments on permit related issues.
- Coordinate with Village’s consultants to process permit applications as necessary.
- Respond to resident inquiries and concerns in a courteous, professional manner and refer them appropriately.
QUALIFICATION REQUIREMENTS:
- Qualified candidates must possess a high school diploma or equivalent, an associate’s degree is preferred.
- Previous experience in a clerical or administrative role preferred.
- Familiarity with building permits or experience working in a similar government setting preferred.
- Proficiency in computer applications, including Microsoft Office Suite.
- Prior customer service experience preferred.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills, with the ability to manage multiple tasks effectively.
- Detail-oriented, with sound judgement and the ability to make decisions which do not involve deviations from established policies and procedures.
- Ability to interpret and apply Village policies and procedures, written instructions, and general correspondence; must demonstrate accuracy and timeliness in completing assignments within established deadlines.
The Village is seeking qualified candidates who effectively demonstrate excellent verbal and written communication skills, and the ability to maintain professionalism in a fast-paced workplace. Successful candidates will also possess excellent typing skills, will be proficient in standard office software (e.g. Microsoft Word, Excel, PowerPoint and Windows-based programs), and performing basic mathematical calculations.
WORK SCHEDULE:
Monday-Friday, 8:00 am to 4:30 pm.
SALARY/BENEFITS:
The pay offered for this temporary, seasonal, non-exempt position is $22.44/hr to $34.11/hr. Anticipated starting salary is $23.00 depending upon qualifications, experience, and professional achievement. This position offers accrued paid time off beginning the first day of employment.
HOW TO APPLY:
- Interested candidates should submit an employment application (click here), a resume and cover letter to applicants@glenellyn.org. Hard copies (faxed, mailed, hand-delivered) of resumes will be declined.
- Applicants must indicate (Job ID: #XX-25 Temporary, Seasonal Permit Clerk) in the subject line of their e-mail.
- The selected finalist will be required to successfully pass a pre-employment criminal background check, reference check, and a post-offer medical physical with a drug screen.
- The position is open until filled; however, review of applications is ongoing at this time. Candidates requiring reasonable accommodations under the Americans with Disabilities Act should contact Human Resources at 630-469-5000.
THE VILLAGE OF GLEN ELLYN IS AN EQUAL OPPORTUNITY EMPLOYER
